如何在osTicket 1.6下‧整合osFaq 1.0 ST

完成了osTicket安裝，就知道事情沒有那麼快完結。今天又要求加上FAQ系統，明明之前一直都沒有此要求的。幸好只花了幾分鐘時間，便找到了osFaq，一個可以整合在osTicket的FAQ系統。

01. 在osFaq下載相關程式，最新版本為1.0 ST。

02. 解壓檔案，將osFaq_1.0-ST_FULL/osFaq_1.0-ST_FULL/upload資料夾內檔案，複製到osticket資料夾相同位置。

sudo cp -R osFaq_1.0-ST_FULL/osFaq_1.0-ST_FULL/upload /var/www/osticket

03. 編輯/var/www/osticket/include/staff/header.inc.php檔案。

sudo gedit /var/www/osticket/include/staff/header.inc.php

將：
<link rel="stylesheet" href="css/main.css" media="screen">
<link rel="stylesheet" href="css/style.css" media="screen">
<link rel="stylesheet" href="css/tabs.css" type="text/css">
<link rel="stylesheet" href="css/autosuggest_inquisitor.css" type="text/css" media="screen" charset="utf-8" />
更改為：
<link rel="stylesheet" href="../faq/styles/faq_admin.css" type="text/css">
<link rel="stylesheet" href="css/main.css" media="screen">
<link rel="stylesheet" href="css/style.css" media="screen">
<link rel="stylesheet" href="css/tabs.css" type="text/css">
<link rel="stylesheet" href="css/autosuggest_inquisitor.css" type="text/css" media="screen" charset="utf-8" />

04. 編輯/var/www/osticket/include/class.nav.php檔案。找尋function StaffNav位置。

sudo gedit /var/www/osticket/include/class.nav.php

將：
if($thisuser && $thisuser->canManageKb()){
$tabs['kbase']=array('desc'=>'Knowledge Base','href'=>'kb.php','title'=>'Knowledge Base: Premade');
}
$tabs['directory']=array('desc'=>'Directory','href'=>'directory.php','title'=>'Staff Directory');
$tabs['profile']=array('desc'=>'My Account','href'=>'profile.php','title'=>'My Profile');
更改為：
if($thisuser && $thisuser->canManageKb()){
$tabs['kbase']=array('desc'=>'Knowledge Base','href'=>'kb.php','title'=>'Knowledge Base: Premade');
}
$tabs['directory']=array('desc'=>'Directory','href'=>'directory.php','title'=>'Staff Directory');
$tabs['profile']=array('desc'=>'My Account','href'=>'profile.php','title'=>'My Profile');
$tabs['faq']=array('desc'=>'FAQs','href'=>'faq_admin.php','title'=>'Frequently Asked Questions');

05. 編輯/var/www/osticket/include/client/header.inc.php檔案。

sudo gedit /var/www/osticket/include/client/header.inc.php

將：
<link rel="stylesheet" href="./styles/main.css" media="screen">
<link rel="stylesheet" href="./styles/colors.css" media="screen">
更改為：
<link rel="stylesheet" href="./faq/styles/faq.css" media="screen">
<link rel="stylesheet" href="./styles/main.css" media="screen">
<link rel="stylesheet" href="./styles/colors.css" media="screen">

06. 編輯/var/www/osticket/include/client/header.inc.php檔案。

sudo gedit /var/www/osticket/include/client/header.inc.php

將：
<ul id="nav">
<?
if($thisclient && is_object($thisclient) && $thisclient->isValid()) {?>
<li><a class="log_out" href="logout.php">Log Out</a></li>
<li><a class="my_tickets" href="tickets.php">My Tickets</a></li>
<?}else {?>
<li><a class="ticket_status" href="tickets.php">Ticket Status</a></li>
<?}?>
<li><a class="new_ticket" href="open.php">New Ticket</a></li>
<li><a class="home" href="index.php">Home</a></li>
</ul>
更改為：
<ul id="nav">
<li><a class="osf_icon" href="faq.php">FAQs</a></li>
<?
if($thisclient && is_object($thisclient) && $thisclient->isValid()) {?>
<li><a class="log_out" href="logout.php">Log Out</a></li>
<li><a class="my_tickets" href="tickets.php">My Tickets</a></li>
<?}else {?>
<li><a class="ticket_status" href="tickets.php">Ticket Status</a></li>
<?}?>
<li><a class="new_ticket" href="open.php">New Ticket</a></li>
<li><a class="home" href="index.php">Home</a></li>
</ul>

07. 編輯/var/www/osticket/index.php檔案。找尋<div class=”clear”>位置。

sudo gedit /var/www/osticket/index.php

將：
<div class="clear"></div>
<br />
更改為：
<hr />
<?php require(ROOT_DIR.'faq/include/client/faq_external.php'); ?>
<div class="clear"></div>
<hr />
<br />

08. 打開瀏覽器，假設您的伺服器是192.168.0.101，那網址便是http://192.168.0.101/osticket/faq/setup/。

09. 選擇語言。